Delivery Information

All products will be shipped as soon as possible, subject to payment card authorisation and stock availability.
Orders are sent in plain packaging. However, please note that for delivery purposes, our return name & address will be shown in one corner of the address label (in small font, without our logo).
You will only be charged once per order for delivery and gift boxing (if applicable) however many separate shipments we make to you.
 
UK CUSTOMERS
 
STANDARD DELIVERY
 
Within 5-7 working days from despatch.
 
    Your orders will be sent out via the most suitable carrier, depending on size and weight.
    A signature may be required on receipt.
    Please note that it is not possible for you to collect your order in person from our operation centre.
    Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next working day.
    In the event of a Royal Mail strike, we will switch our deliveries to other carriers to avoid delays to your delivery.
 
EUROPEAN UNION CUSTOMERS
 
We ship to customers inside the European Union using standard delivery which takes 10-15 working days from despatch.
The countries currently make up the European Union:
 
    Austria
    Belgium
    Bulgaria
    Cyprus
    Czech Republic
    Denmark
    Estonia
    Finland
    France
    Germany
    Greece
    Hungary
    Ireland
    Italy
    Latvia
    Lithuania
    Luxembourg
    Malta
    Netherlands
    Poland
    Portugal
    Romania
    Slovakia
    Slovenia
    Spain
    Sweden
 
 
The following EU destinations will be treated as International orders.
 
    Channel Islands - Jersey, Guernsey, Alderney, Herm and Sark
    Andorra
    Canary Islands
    Gibraltar
    San Marino
    Vatican City State
 
 
 
INTERNATIONAL CUSTOMERS
 
We ship to international customers using International standard delivery which will take 10-20 days from despatch.
You may be liable to pay import duty or tax on goods entering your country. The amount of duty depends on your country and the type of goods and their value.Any additional charges for customs clearance must be paid by you. We have no control over these charges.
If you have any queries on duties payable, please contact your local Customs authority.
 
RETURNS
 
We try to make sure everything we sell will make you happy, but if you ever do need to send anything back to us, you can find full return instructions on your invoice, or check out our condition of use. 
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